Over 500 data-based studies and years of field testing attest to the effectiveness of the microskills model in INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY, 9th Edition. This hallmark text enables students of many backgrounds to master basic skills in a step-by-step fashion, empowering them to use listening and influencing skills as they conduct full interviews. Students are challenged to re-evaluate their behaviors and perceptions, thereby gaining insight about themselves, their strengths, and areas where they can develop further. After finishing the text, students will have the ability to adapt their skills to address individual and multicultural uniqueness, conduct interviews using different theoretical approaches, and be well on their way to developing a personalized style and theory of interviewing and counseling. Neuroscience and neurobiology, and their applications to counseling, are clearly outlined throughout.

Section 2. THE FOUNDATIONS OF COUNSELING AND PSYCHOTHERAPY.
1. Intentional Interviewing, Counseling, and Psychotherapy.
2. Ethics, Multicultural Competence, Neuroscience, and Positive Psychology.
3. Attending Behavior and Empathy Skills.
4. Observation Skills.

Section 2. THE BASIC LISTENING SEQUENCE: ORGANIZE A SESSION TO BE MORE FULLY EMPATHIC AND TO PROMOTE CREATIVE SOLUTIONS.
5. Questions: Opening Communication.
6. Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition.
7. Reflecting Feelings: The Heart of Empathic Understanding.
8. How to Conduct a Five-Stage Counseling Session Using Only Listening Skills.

Section 3. TRANSITIONING FROM ATTENDING AND LISTENING TO INFLUENCING SKILLS: FOCUSING AND EMPATHIC CONFRONTATION.
9. Focusing the Counseling Session: Contextualizing and Broadening the Story.
10. Empathic Confrontation: Identifying and Challenging Client Conflict.

Section 4. INTERPERSONAL INFLUENCING SKILLS FOR CREATIVE CHANGE.
11. Reflection of Meaning and Interpretation/Reframing: Helping Clients Restory Their Lives.
12. Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directives/Instruction, and Psychoeducation.

Section 5. INTEGRATING SKILL INTO, THEORY FOR EFFECTIVE PRACTICE, PERSONAL STYLE. AND TRANSCENDENCE.
13. Counseling Theory and Practice: How to Integrate the Microskills Approach with Multiple Approaches.
14. Skill Integration and Determining Personal Style, and Rranscendence.

Appendix 1. The Ivey Taxonomy: Definitions of the Microskills and Strategies with Anticipated Client Response.
Appendix 2. Ethics.
Appendix 3. The Family Genogram.
Appendix 4. Counseling, Neuroscience/Neurobiology, and Microskills.

AUTHORS

Allen E. Ivey
(Distinguished University Professor (Emeritus)
University of Massachusetts, Amherst
Consultant: Microtraining/Alexander Street Press)

Mary Bradford Ivey
(Amherst, Massachusetts Schools
Consultant: Microtraining/Alexander Street Press)

Carlos P. Zalaquett
(professor, The Pennsylvania State University)

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